I've landed and the eSIM has no data: how to fix it
It's almost always a phone setting, not the eSIM. Try these steps in order; most of the time the first two fix it.
Steps, in this order
- Check the line selected for data is the eSIM line.
- Open that line and turn on data roaming. Without it, it won't connect abroad.
- Turn airplane mode on for ten seconds and off again.
- Restart the phone.
- Pick the network manually: on the eSIM line, turn off automatic selection and choose another operator from the list.
- Check the line's APN: it must be «globaldata».
If it still won't connect
Check in your account that the plan hasn't expired or run out of data (if so, top it up there). And if nothing works, message us in the support chat: we'll go through it with you and, if it won't connect because of a network fault, you get your money back.
What not to do
Don't delete the eSIM to «reinstall» it: once deleted it can't be installed again.