Refund policy

1. Full refund

If you do not receive the eSIM within 24 hours due to a technical problem on our side or the provider's.

If you ask within 14 days of purchase and the eSIM has not been installed on any device.

If we charged you twice for the same order.

2. Full or partial refund after review

If the eSIM is installed but cannot connect at the destination due to a network or provider failure, and our team cannot fix it following the support steps. Depending on the use made, the refund may be full or proportional, or we offer you an equivalent eSIM or top-up.

3. No refund

When the eSIM has been installed and has used data, except as set out in point 2.

If the phone is incompatible or carrier-locked and the eSIM has already been installed.

For unused days or data, or for the reduced speed of unlimited plans after their daily allowance (2 GB on Plus, 1 GB on basic), which is explained before purchase.

If the eSIM is deleted from the phone.

4. Gifts and Team Pack

Gift codes cannot be exchanged for cash. For a Team Pack, within 14 days of purchase you can request a refund for the codes not yet redeemed, in proportion to the pack price.

5. How to request it

Write to us from the website chat or at info@pfbperformance.com with your purchase email and, if you have it, the order number. We reply as soon as possible and approved refunds go back to the same card within about 5-10 days, depending on your bank.

This does not limit the rights granted by the consumer law of your country.